Dell Collective
Frequently Asked Questions

What amenities are included?

We do our best to ensure that you want for nothing when you stay in a Dell property. 

  • We take care of stocking the bathrooms with luxury shower and bath soaps, shampoo, conditioners, lotion, and bubble bath.
  • Our kitchens include a fully stocked spice cabinet so that you can truly enjoy your time cooking. Our kitchens include everything you would find in a typical home kitchen, and likely more!
  • Our bedding is of the best quality and we promise you will have an incredible night’s sleep!
  • We include complimentary Hulu and Netflix streaming services.
  • Our spaces include a Keurig or drip coffee maker (see listing for space specifics) and we supply sugar, tea, and coffee grounds for your stay.

Can I book a stay directly?

How far is Dell Collective from Rochester and Buffalo?

All of our properties are located approximately 45 minutes to Rochester or Buffalo; we are centrally located between the two—which is great for day trips and nightlife!

How far is Dell Collective from Niagara Falls?

We are approximately 60 miles, or 1.5 hours, from Niagara Falls. This makes for an exceptional day trip—you can enjoy the American side of the falls, or bring along your passports to enjoy the Canadian side of the falls!

What is there to do around the area?

Are there restaurants nearby?

Where can I get a cup of coffee and fresh pastries?

What stores are nearby?

Are pets allowed?

We do allow dogs on site, and a pet fee will apply. We ask that dogs remain on a leash at all times when outside to ensure there are not any accidents with the farm animals, other guests, or passing traffic.

Please clean up after your pet, and do not leave them unattended on the property unless they are left in a dog crate. A large dog crate is included with your stay at the Rw How Farm Haus. A medium crate is available upon request for the Barn spaces. Please inquire for trusted local pet-sitters or boarders if needed.

Will I have cell service and wifi?

There is cell service at the lake house, the West Barn and the Farmhouse properties. The Cabin on 19A does have poor cell reception, but we have Starlink as well as a Verizon Cell Booster installed at the location allowing you to switch to wifi calling upon arrival. If you travel into Letchworth State Park, cell service will become spotty or unavailable at times.

We provide Starlink service at the RW How Property and the 19A Cabin, and Spectrum wifi service at the Silver Lake Haus.

Who took all of your beautiful photos?

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